By Rachel Kronenfeld, Hg’s Manager of Investigations
In this three-part blog series, we review three fee-based tools on the market today: Echosec, LifeRaft Navigator, and Dataminr. These reviews are based on actual Hg case studies that include monitoring a sensitive protest, a company’s event, and their executive team or brand reputation in the same month. We can say from experience where these products deliver, how easy they are to use, and how each is growing. For the review, we also interviewed account executives from some of these companies, to hear what they consider to be the strengths and opportunities lying ahead of them.
Last week, we reviewed Echosec and its myriad useful functions for investigators tracking individuals, companies, or brands in real-time. This week, we focus our attention on LifeRaft Navigator.
LifeRaft is another Canadian company, based in Nova Scotia. Its Navigator product has many of the features of Echosec, including saved geo-location- and non-geo-location-based searches, which LifeRaft calls “queries.” Creating and editing a query is fast and user-friendly. You can also duplicate a query and edit from there, which can be helpful if you have a strong keyword list you would like to work from for more than one client. Navigator also has the ability to filter by, or exclude, geo-keywords and keywords. Notification settings can be set for only high-risk key terms or for all results. Having touched upon these standard features, we will discuss some of the additional strengths of Navigator.
One of our favorite features of Navigator is Social History. Social History is used for profile analytics, not for monitoring. Navigator downloads the history of a specific social media profile, including Twitter, YouTube, Tumblr, VK, and Reddit. Within this history, a user can filter by key term, date, or posts with specific geo-coordinates, among other features. If you need to determine each time a specific Twitter user mentioned a threatening term, your company name, your executive’s name, or your brand, you can search against the profile and see each mention.
Navigator has introduced a number of new features including a global awareness search for events and news media. This caters to the physical security of people, assets, and infrastructure—alerting you to national disasters, major transit issues, HAZMAT events, terrorist attacks, or other global issues.
Navigator’s platform has Deep Web and Dark Web search capabilities. Deep Web searches aggregate content to find examples from paste sites, anonymous chat boards, classifieds, and blogs. This capability adds another layer to your search to find someone selling your product or damaging your brand.
With Navigator’s Dark Web search capability, the platform captures cached Dark Net content that appears on TOR, I2P, Freenet, and Zeronet sites and can be narrowed down by email addresses, data leaks, and other filters. Here we have found leaked company information or email conversations as well as concerning discussions regarding extremist groups attending an upcoming protest.
Is this a complex interface? It is. You may need demos or training sessions to get maximum benefits from Navigator’s features. LifeRaft account representatives are quite knowledgeable about their Navigator platform; and, with their guidance, you’ll discover the interface to be quite user friendly.
Check in next week, when we review Dataminr.
Are you an analyst or investigator looking for advanced training on LifeRaft Navigator and other current awareness and monitoring tools? If so, check out Hg’s webinar series, where you can attend live sessions and receive CEUs or watch previously recorded sessions to beef up your OSINT skills.
Are you in need of current awareness and monitoring for your company’s executive officers, your brand, or your reputation? At Hg, we are experts in scanning social media platforms, surface, deep, and Dark Web mentions of personal identifiers, your brand, and intellectual property to keep you safe from online predators, protesters, and hackers. Learn how our team can help you mitigate risk at home and abroad.
Rachel Kronenfeld joined Hetherington Group in 2016 and is Hg’s Manager of Investigations and lead investigator. As a skilled and diverse analyst, she monitors current events and information on the Internet, identifies security threats, and conducts online risk assessment analyses for Hg’s clients. Ms. Kronenfeld conducts trainings for investigators and is a contributing writer to Hg’s newsletter, Data2Know. Her professional research specialty is Open Source Intelligence (OSINT) techniques.